Escape Room FAQ

Reservations are required to guarantee a specific experience and time. Visit our Book Now page to make a future reservation or call us for same day availability.

Visit our Book Now page to make a reservation. Search by location, date, or experience to find the perfect time for your group! You can also click the Book Now button on the page for any room to go directly to the times available for that specific room. 

After you book, you are able to add players up to the time of your reservation by contacting us. You cannot remove players, and we do not offer refunds for unused tickets, so we encourage you to make your initial booking for the guaranteed minimum number of players you expect to join you.

Please plan to arrive 15 minutes prior to your booking time. This check-in window offers groups a chance to sign waivers, use the restroom, and get key information from our Game Masters prior to escaping.

We encourage you to dress comfortably and for movement. While not extremely strenuous, our escape rooms sometimes require participants to kneel or crawl. If you use reading glasses in your day-to-day, make sure to bring those along!

If you are running late for your reservation, please call the appropriate location and let us know. We will try to accommodate your group as best we can as the booking schedule allows.

You can reschedule your room up to 24 hours prior to your reservation. Just give us a call or email for assistance.

If you have made a reservation by mistake, you can contact us within 24 hours for a full refund. After that time, refunds will not be offered, however it may be possible to reschedule your booking. Email or give us a call for assistance.

There are no age restrictions for our experiences, but be advised that participants under the age of 10 may struggle with some puzzle concepts. We do require reservations with any puzzler aged 16 and under to include a participating adult. Anyone under the age of 18 will need their waiver signed by a parent/guardian.

You are welcome to bring your small child in the room with you, but we ask that you attach or keep them close to you for safety reasons. If your child is old enough to move around independently and interact with props or set pieces, they will require a ticket of their own.

No. Food and drinks are not allowed in our experiences, but both of our locations are near a number of great restaurants! We love when groups celebrate their escape with dinner or drinks and are happy to provide recommendations

If you would like to escape with more than the maximum number of puzzlers than can be booked online, please email us at We would love to talk through your possible options and assist in making your booking.

All of our experiences our private bookings. Regardless of how many tickets you have purchased, you will only be puzzling with people you know!

No! You are never locked in an experience.

We can set up a party space for you at either location with enough advance notice! Please email for more information about booking the party space before or after your escape room experience has concluded.

We love a good team-building activity and have successfully hosted corporate events, both large and small! Contact us at to discuss the possibilities.

We have ways to accommodate most groups — please get in touch with us if you have specific questions about accessibility and we will be happy to work with you! You can email or and we will do our best get back to you promptly!

None of our rooms are “horror movie” scary, though some of our experiences do have some surprise elements that may briefly startle puzzlers. Our “scariest” experience is Nutcracker Nightmare at our Saint Paul location, but it is cartoonishly spooky and has been enjoyed by puzzlers of all ages.
All groups are private bookings. If you have Covid-19 symptoms or have tested positive for Covid-19 in the last 5 days, please do not come to our location — reach out to us and we will be happy to reschedule your group. Please wear a mask if it is within 10 days of your last positive test.
A gift voucher can be redeemed in one of two ways: You can follow the link provided with your voucher which will take you to a page that prompts you to enter 6-digit code prior to booking. Or, you can begin the booking process by selecting your desired experience and time and proceed through the checkout process as usual. Before you submit payment, click the green “Enter Code” button which can be found under your experience Total and provide your 6-digit code. The new price should be reflected before you complete your booking.
We love celebrating your success! Upon escaping from the room, our Game Masters will happily take a team photo to commemorate your victory.
Interested in joining our team of fantastic Game Masters? Please email for more information!

Give the Gift of Escape!

Gift vouchers are available now! Purchase online now, and they can be used for future bookings at any Trapped location.